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Xp remote assistance - Sending the Invitation

Started by ben2ong2, September 26, 2006, 05:00:35 PM

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ben2ong2

The first step in setting up a Remote Assistance session is to send a call for help.
Click on Start > Help and Support
Note:
The Help and Support Center is new to Windows XP. It is designed to help the user easily and quickly access the many different aspects of Help available in the Windows OS.
·   Click on the link on the upper left Invite a friend to connect to your computer with Remote Assistance
·   Select the type of Invitation you wish to use to send to the technician
o   Windows Messenger: To use this option the Helper and Novice must have the MSN Messenger installed and have an active and open connection between the two messengers
o   Email: To use this option, the Novice and Helper must have a MAPI based email program on their computers (Outlook Express, Outlook)
o   File: To use this option, the Novice and Helper must have a means of delivery for the invitation file that will be created
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