Xp Remote Assistance - Accepting the Remote Assistance Call

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The first stage of security in Remote Assistance is the acceptance stage of the request for help. The request can only come via a file or email message.
There are three main ways to receive an invitation. Each of these will be covered in the following pages.
·   Chat: When an invitation is sent via a Windows Messaging program, the requested party must be online. In addition, the party must accept the Invitation. To accept, click the highlighted Accept link. This will send a message back to the initiating computer to start the Remote Assistance program.

·   Email: When you receive an email message containing a Remote Assistance request, the actual request is included as an attachment. The attached file is the same file that would have been created if the requesting party choose to manually create a file and send it to the remote party. However, there is a message that is included by default with the email message that outlines some of the issues surrounding Remote Assistance. Included in the message is a personal message from the sender.
Note:
As the initial instant message dialog warns, you should never give out password or credit card information via a chat program. This is because you never know who is on the other end, and your information could be easily 'sniffed', or captured as it passes on the Internet.
o   Open the e-mail

Note:
The email Remote Assistance comes as an attachment that must be downloaded to the computer and executed. Unless you are sure the request is legitimate and are expecting it, you should be wary about using it. It could be a virus or Trojan in disguise.

o   Upon execution of the Remote Assistance invitation, a dialog with the sender's information will be displayed. If there is no password option, the sender did not require a password in the request for help. Otherwise, enter the password and click Yes. This will start the initiation of the connection. This is the second stage of security that is built into Remote Assistance.
Note:
The Second line of security defense that Remote Assistance uses is authorization. The file and email method both can require a password to make the connection. The chat method indirectly requires authentication because the request is made from a Windows Messenger account that itself requires authentication.
o   File: Accepting the file method only requires that the remote party receives the Remote Assistance file and that they double click it..