Infographic: Consumers Expect Social Media Customer Service

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Infographic: Consumers Expect Social Media Customer Service

If your company doesn’t provide some form of social media-based customer service, there’s a good chance that some of your customers will find another business that does. “There’s an entirely different dynamic with the customer from just a few years ago,” says Alex Hisaka on the SalesForce blog. “Today’s customer expects you to value them [...]

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