Social Media Equals Modern Day Customer Service

[blogger]

Social Media Equals Modern Day Customer Service

Social media is proving to play an increasingly larger role in communication with consumers. A recent study analyzed over a billion company “mentions” by consumers on social media over a 2 year timeframe. What they found is that: 76% of mentions were neutral 17.6% were positive 5.8% were negative Of the 75% neutral, the vast […]

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