U.S. veterans agency to reorganize around customer service

[riky]

U.S. veterans agency to reorganize around customer service

<p><a href="http://news.yahoo.com/u-families-missing-action-fight-time-bureaucracy-175105531.html"><img src="http://l1.yimg.com/bt/api/res/1.2/eRh_gcwu_0ofRggvrZ3szQ--/YXBwaWQ9eW5ld3M7Zmk9ZmlsbDtoPTg2O3E9NzU7dz0xMzA-/http://media.zenfs.com/en_us/News/Reuters/2014-11-10T231311Z_1_LYNXNPEAA90YS_RTROPTP_2_USA-VETERANS.JPG" width="130" height="86" alt="A military veteran checks the sizing of a suit jacket in San Francisco" align="left" title="A military veteran checks the sizing of a suit jacket in San Francisco" border="0" /></a>By David Lawder WASHINGTON (Reuters) - The Veterans Affairs Department on Monday launched a broad reorganization aimed at providing a single access point to the agency's services as it seeks to dig itself out of a massive scandal over long waiting times for health care. Under the plan, announced by VA Secretary Bob McDonald on the eve of the Veterans Day holiday, the VA will appoint a new chief customer service officer and establish a single website or phone access point for all VA services by region from medical care to disability benefits to home loans. ...</p><br clear="all"/>

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