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Posted by 14oi4191
- January 08, 2011, 09:29:19 AMWhen he and a work-mate acquired the office printers and copiers company they were working for in 1982, Ron Taylor knew he was on to a great thing.
His new company, Office Systems Northwest, posted 10 solid years of growth as a provider of office products. when the copier market started going digital,You are not allowed to view links. Register or Login, Taylor and his colleague had to regroup.
'Suddenly, we were hooking up copiers and printers to networks, but we knew nothing about PCs and networks.
'Almost instantly, we needed to change the business model of the network services division,' Taylor remembers. Working under the'break-fix' model, the computer company sold clone computers'and spent plenty of time chasing around to mend the clones.' One of the most difficult problems was distinguishing between the customer's and the service provider's responsibility.
'When a {computer
P. C. 'It was a nightmare to try and say why that wasn't our responsibility.' although a project approach - with statements of work, milestones and signoffs - improved things, Taylor still remembers it as a tricky business.
'Every six months, we had to modify the business model again - one model never appeared to continue making profits for at least a year. 'N-central had features we could truly use for our clients, it was functional for the engineers, and the price point was excellent.' N-central enabled Office Systems Northwest to proactively monitor network availability,You are not allowed to view links. Register or Login, performance,You are not allowed to view links. Register or Login, security and service management for multiple buyers from one central Web console.
'N-able helped us find how to remotely respond to consumers and bill for it, as well as to be proactive and escape the break-fix cycle,' Taylor claims. They drilled into what was wrong with how we were running the services division and their consultation helped us change our model to be more cost effective.'
Taylor claims that it also became easier to sell the services. 'Remote network monitoring and response is so salable,' he stresses. We almost doubled cash with new business from existing purchasers, and that trend is still taking place.' So why would the partners sell the flourishing business? Because they could. Taylor observes that most firms in the computer and network services industry,'just sort of die out after some time. The clientele is loyal to an engineer and will tend to follow the engineer.' in contrast, Taylor says,You are not allowed to view links. Register or Login,'N-able allowed us to build a model that made our buyers devoted to the business. We could reply to any customer request at any point, so their relationship was with Office Systems Northwest, not with a selected engineer.' And that, he says, made the corporation's services division an enticing purchase target. We sold the business on an upswing.'
Taylor still believes in the outsourcing model and in the network services company he worked with N-able to create. Office Systems Northwest ( now a supplier of office printers and copiers ) and the new, independent services company share a bilateral contract whereby Taylor's team resells network services to clients who require it, and the services company provides Office Systems Northwest with remote network services.
Taylor points out that the price N-able provided went far beyond good product and support. 'We knew we had an issue but we did not know the way to fix it.
N-able really understood our business and what we were going through. They helped us make the services company into something that might be sold.'.
The Columnist is a IT services consultant who often publishes market research on the subject of Remote Monitoring & Management market from MSP Maturity Model SMB business success view.
Effective Remote Network Monitoring with MSP Software
His new company, Office Systems Northwest, posted 10 solid years of growth as a provider of office products. when the copier market started going digital,You are not allowed to view links. Register or Login, Taylor and his colleague had to regroup.
'Suddenly, we were hooking up copiers and printers to networks, but we knew nothing about PCs and networks.
'Almost instantly, we needed to change the business model of the network services division,' Taylor remembers. Working under the'break-fix' model, the computer company sold clone computers'and spent plenty of time chasing around to mend the clones.' One of the most difficult problems was distinguishing between the customer's and the service provider's responsibility.
'When a {computer
P. C. 'It was a nightmare to try and say why that wasn't our responsibility.' although a project approach - with statements of work, milestones and signoffs - improved things, Taylor still remembers it as a tricky business.
'Every six months, we had to modify the business model again - one model never appeared to continue making profits for at least a year. 'N-central had features we could truly use for our clients, it was functional for the engineers, and the price point was excellent.' N-central enabled Office Systems Northwest to proactively monitor network availability,You are not allowed to view links. Register or Login, performance,You are not allowed to view links. Register or Login, security and service management for multiple buyers from one central Web console.
'N-able helped us find how to remotely respond to consumers and bill for it, as well as to be proactive and escape the break-fix cycle,' Taylor claims. They drilled into what was wrong with how we were running the services division and their consultation helped us change our model to be more cost effective.'
Taylor claims that it also became easier to sell the services. 'Remote network monitoring and response is so salable,' he stresses. We almost doubled cash with new business from existing purchasers, and that trend is still taking place.' So why would the partners sell the flourishing business? Because they could. Taylor observes that most firms in the computer and network services industry,'just sort of die out after some time. The clientele is loyal to an engineer and will tend to follow the engineer.' in contrast, Taylor says,You are not allowed to view links. Register or Login,'N-able allowed us to build a model that made our buyers devoted to the business. We could reply to any customer request at any point, so their relationship was with Office Systems Northwest, not with a selected engineer.' And that, he says, made the corporation's services division an enticing purchase target. We sold the business on an upswing.'
Taylor still believes in the outsourcing model and in the network services company he worked with N-able to create. Office Systems Northwest ( now a supplier of office printers and copiers ) and the new, independent services company share a bilateral contract whereby Taylor's team resells network services to clients who require it, and the services company provides Office Systems Northwest with remote network services.
Taylor points out that the price N-able provided went far beyond good product and support. 'We knew we had an issue but we did not know the way to fix it.
N-able really understood our business and what we were going through. They helped us make the services company into something that might be sold.'.
The Columnist is a IT services consultant who often publishes market research on the subject of Remote Monitoring & Management market from MSP Maturity Model SMB business success view.
Effective Remote Network Monitoring with MSP Software