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            Voice - Tel 0808 800 5792 Free.

If you are unhappy with decisions that have been made about your care you can call us to speak to an advocate. An advocate is someone who speaks up on behalf of someone else and helps them to get the things that they are entitled to.

You can speak to an advocate by calling our helpline: 0808 800 5792. You can call this number wherever you live in the country. It is open from Monday to Friday 9.30 am - 6.00 pm and it is free to call. Our advocates are highly trained to help children & young people who live in care or in secure settings. They understand the care system and are able to tell children and young people what they are entitled to and how to get things changed. They are independent from Social Services and staff within YOIs or STCs. They will keep what you say confidential unless you or others are in danger.

An advocate can help you if you:

    * Want support at reviews or other meetings
    * Don't like the plans that have been made about you
    * Are worried about your care
    * Want to complain

We will support anyone in care, those who cannot live at home and feel that they should be in care or young people in secure settings. We have special services for people in care who are:

    * Refugees & separated children
    * Care leavers
    * Those with mental health issues
    * Those with disabilities.

Our advocates also visit children and young people who live in children's homes and secure settings, including Young Offender Institutions and Secure Training Centres. The same advocate(s) will visit regularly and get to know the young people who live there.
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               Added: December 15, 2008

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